Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees vary by location.
How much is shipping?
UK mainland:
- Free on orders £200+
- For orders under £200, shipping is £3.99
- Estimated delivery times are 1-3 business days after processing
EU:
- Free on orders £350+
- For orders under £350, shipping is £14.99
- Estimated delivery times are 3-5 business days after processing
International:
- Free on orders £500+
- For orders under £500, shipping rates vary based on your location. Please enter your address details at checkout to get an accurate figure
- Estimated delivery times are 5-7 business days after processing
How long does shipping take?
All shipping times are only applicable after the relevant processing time has taken place for an item. For individual processing times, please see the Shipping & Returns policy detailed on the page of the product(s) you wish to purchase. Please note, all processing times are displayed in working days (Mon-Fri).
Will I have to pay customs fees?
International fees and duties are calculated at checkout and included in the total price to ensure as smooth a process as possible for the delivery of your order.
Wigs & Bundles
Are your wigs ready to wear?
Yes! All of our wigs are sent out fully customised and styled for your convenience, ready for you to install.
How long will my hair last for?
With the proper care, your custom coloured unit(s) should last at least 1 year before the colour may require a slight refresh. Your bundles should also last for at least 1 year of installs with the proper care and maintenance. With your order, you will receive a care and maintenance guide to help you get the best out of your product(s).
Order Requests & Amendments
Do you take custom colour orders?
Yes we do! Please send your enquiry via email (r.cstudios@outlook.com) or via Instagram DM (@r.cstudios). In your enquiry, please send us pictures or videos of the colour you wish to achieve and whether or not you need us to supply the hair for you (or if you've already purchased the hair from us).
I want to change my order slightly, how do I do this?
Unfortunately, we are not able to accommodate any changes to your order after it has been placed so we strongly advise that you thoroughly check over the details of your order before placing it.
Returns & Policies
Do you accept returns?
Custom and bespoke products are non-returnable once production has begun. Certain non-customised products, including eligible ready-to-ship items, may be returned in accordance with our Refund Policy. Please see our Refund Policy for full details.
What if there is an issue with my order?
If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your order.