Refund policy
Damages, Faults & Incorrect Items
Please inspect your order carefully upon receipt. If your order arrives damaged, defective or you have received an incorrect item, we ask that you contact us at r.cstudios@outlook.com within 48 hours where possible, including your order number and clear photographs of the issue, so that we can assess this and make it right.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
Custom & Bespoke Products
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to goods which are made to the consumer's specifications or are clearly personalised.
This includes RC Studios Custom Wigs, where customers select the individual specifications and customisation options used to create their wig. This also includes half wigs, bundles, closures and frontals that have been custom coloured or otherwise personalised specifically for your order.
Where bundles, closures, frontals or other products are purchased alongside a customisation service and are subsequently altered, coloured or otherwise personalised specifically to the customer's requirements, they may also fall within this category.
For eligible custom and bespoke products, change-of-mind cancellations and returns cannot be accepted once the customisation or production process has commenced. This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.
Ready-to-Ship Wigs are not considered custom or bespoke products for the purposes of this section. These products are created by RC Studios to predetermined specifications before being offered for sale and are therefore subject to the applicable cancellation and returns provisions set out below.
Bundles, Closures & Frontals
For non-customised bundles, closures and frontals purchased online, you have the right to notify us that you wish to cancel your purchase within 14 days of receiving your order, in accordance with applicable UK consumer law.
If you wish to exercise this right, you must contact us at r.cstudios@outlook.com within the applicable cancellation period before returning any items.
Please take care when inspecting your hair. If you are considering a return, we strongly ask that all tags, ties and packaging remain intact and that the hair is handled only as reasonably necessary to inspect it.
For hygiene reasons, returned hair must not have been installed, worn, washed, bleached, coloured, chemically treated, cut, unravelled or altered in any way beyond what is reasonably necessary to inspect the product.
Where handling of a returned product goes beyond what would reasonably be permitted when examining the product in a shop and results in a reduction in its value, we reserve the right to make an appropriate deduction from of refuse the refund in accordance with applicable consumer law.
Once you have notified us of your cancellation, the goods must be returned within the applicable statutory return period.
Return Shipping
For change-of-mind returns, customers are responsible for arranging and paying the direct cost of returning their order to RC Studios.
We strongly recommend using a tracked and appropriately insured postal service and retaining your proof of postage until your return has been processed. We are not responsible for returns that are lost or damaged during transit.
Please contact us before sending a return. Return instructions and the appropriate return address will be provided once your request has been received and confirmed.
Refunds
Once your return has been received, it will be thoroughly inspected and your refund will be processed in accordance with your statutory rights.
Where applicable, refunds will be made to the original payment method (not including any delivery charges that were paid). Please allow additional time for your bank or payment provider to process the refund after it has been issued.
International Orders
Consumer cancellation and return rights may vary depending on the country in which you are located. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply to your purchase under applicable law.
Contact
For all return, refund or order-related enquiries, please contact:
Please include your full name and order number so that we can assist you as quickly as possible.