Refund policy

Damages and issues
Please inspect your order upon receipt and contact us at r.cstudios@outlook.com within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Returns, refunds and exchanges
Under the Consumer Contracts Regulations 2013, personalised and bespoke items are exempt from the 14 day statutory cancellation period. Therefore, due to the personalised/custom nature of our products, we do not accept any returns, exchanges or requests for refunds and all sales are final. If there is any fault or issue with your order, please contact us at r.cstudios@outlook.com within 48 hours of receiving your order.

European Union 14 day cooling off period
As detailed above, due to the personalised/custom nature of our products, we do not accept any returns, exchanges or requests for refunds and all sales are final. If there is any fault or issue with your order, please contact us at r.cstudios@outlook.com within 48 hours of receiving your order.